Return Policy

All of our products come with a 30 day money back guarantee against defects in workmanship. After thirty days, the individual manufacturer warranty applies on all items. Please notify us within 24 hours of receipt if items are received damaged.

Please do not return items without notifying us. To ensure timely replacement and refund of any returned item, returns must be sent ONLY to the address we provide to you. We do not receive mail at our warehouse facility, and will not guarantee receipt of any return at our warehouse address that has been sent via US Mail.

Our office will provide you with disposition on the damaged item and make arrangements to replace the item or issue a refund via a charge credit.

You may return any item purchased from Jensco within thirty days of purchase. We will be happy to credit your charge account for the original merchandise purchase price, less invoiced shipping and handling. Orders paid by check will be refunded via company check following the outlined policy for credit card refunds.

Please contact our office by phone 1-800-270-4202, or via the "Contact Us" section at www.thekitchendrawer.com to let us know you would like to return an item so that we can expect the merchandise return and expedite the charge credit.

If you have received an item as a gift from Jensco Inc. and TheKitchenDrawer.com, and would like to return or exchange it, please contact us! We will assist you in making arrangements for returning your item. We will issue you a merchandise credit, which may be used towards any item + shipping/handling in the TheKitchenDrawer.com online store.

We do not give cash refunds. Refunds on returned merchandise are processed as a charge credit to the original purchaser's credit card, less shipping and handling, or if originally paid by check, we will issue a company check following the same guidelines.